About HANDS Software

From the Showroom to the Software

HANDS Software was created by people who actually ran lighting showrooms — not by career software vendors. We lived the realities of ordering product, managing vendors, tracking deliveries, answering customers, controlling cost, and closing the books.

We got tired of trying to bend generic software into something that fit retail and service work. So we built what we needed. The goal was simple: spend less time fighting systems and more time running the business — and get everyone home to their families sooner.

Program the Procedure, Not the Personality

One of our core beliefs is this: your business should run on process, not on whoever happens to be sitting in the chair today.

We design workflow so you can hire the person, not the workaround. That means you’re not dependent on one “legacy expert” who’s the only person who knows how to do a thing. You can train new staff quickly and keep moving when people change roles.

The “Box Baseline” Philosophy

At the heart of InertiaWeb is a simple idea: if we handle the “box,” you define what’s inside.

Most businesses follow a common physical flow: you buy something, receive it, store it, display it, sell it, deliver it, possibly return it, decide whether to reorder it, and account for it. If we can model that cycle clearly, we can automate it.

By building around that box lifecycle — instead of locking you into someone else's rigid screens — the software adapts to how you actually run, not how we think you “should” run.

From Inertia to InertiaWeb

The first generation of the system launched in the early 2000s as a Windows-based platform delivered over secure remote desktop. It was called Inertia, and it handled real-world sales, purchasing, receiving, accounting, scheduling, and reporting for independent lighting showrooms.

In 2020, that platform evolved into HANDS Software and moved fully to the web. In 2021, every customer was migrated from Inertia to InertiaWeb — with full historical data carried forward, and not a single record lost.

Today, InertiaWeb runs securely in the browser and connects sales, purchasing, inventory, delivery, accounts payable / receivable, and general ledger into one continuous system.

Where We Are Now

InertiaWeb is a stable, proven, actively used platform built for real businesses — especially lighting showrooms, where speed, accuracy, and accountability matter on every sale.

We don’t ship “features for marketing.” We ship what owners, managers, and staff actually ask for. If it helps you run better, we build it. If you want a report on sales when Sagittarius aligns with Venus under a blue moon — that one’s custom.

That’s what makes HANDS Software different: we don’t tell you how to run your business. We give you the tools to run it your way.